Privacy Policy

1. Overview

This Privacy Policy applies to visitors, members and users (“you”) of https://thecosmictalks.com and related CosmicTalks experiences (the “Platform”), whether accessed via computer, mobile or another device.

“Personal Information” means information that alone or combined can readily identify or contact you — such as name, email, phone number, birth details or location. Anonymised or aggregated data is not treated as Personal Information.

By using the Platform you agree to this Privacy Policy. If you do not accept it, do not use the Platform. See also our Terms & Conditions.

2. Information we collect

Information you provide

When you create an account, verify OTP, submit kundli forms, chat, save notes or contact us, you may provide:

• Contact details: mobile number, email, name
• Birth details: date, time, place (for charts and astrology calculations)
• Preferences: language, topics of interest, WhatsApp updates opt-in
• Messages, notes, feedback and support requests
• Payment details (if paid services are enabled) — typically processed by a payment provider

Information collected automatically

• Device and browser information, IP address, operating system
• Usage data: page views, session duration, feature usage
• Approximate location (from IP or with your permission)
• Cookies, local storage and similar technologies

Communications records

When you communicate with CosmicTalks or consultation channels (chat, email, WhatsApp, etc.), we may retain transcripts or copies for service quality, support and legal compliance.

3. How we use the information we collect

We use collected information to:

• Create and authenticate accounts and operate the Platform
• Provide kundli, calculators, horoscope and personalised astrology content
• Power AI Guru and improve support experiences
• Save charts, notes and preferences (at your request)
• Send service updates, security alerts and administrative notices
• Send marketing or WhatsApp updates with your consent (you may opt out)
• Research, product analysis, fraud prevention and legal compliance

From time to time we may use information for new purposes; if practices change regarding previously collected data, we will make reasonable efforts to provide notice and obtain consent as required by law.

4. Sharing & disclosure

We do not sell your Personal Information. We may share information in these cases:

• Service providers: hosting, analytics, SMS/OTP, email, payments, cloud storage — only as needed
• Consultations: if you choose a human consultation, relevant name/birth/interest details may be shared with the advisor
• Legal requirements: court orders, law enforcement, protecting rights or safety
• Business transfers: merger, acquisition or sale of assets
• Other sharing with your consent

If you use public forums or follow third-party links, that information may be collected by others — CosmicTalks is not responsible for their practices.

5. Cookies, local storage & advertising

We may use cookies, pixel tags and browser/app local storage for sessions, preferences, analytics and (where applicable) marketing. You can limit cookies in browser settings; some features may not work fully.

Third-party advertising companies, if used, may use information about your visits to this and other sites to show relevant ads.

6. How we protect your information

No data transmission over the internet can be guaranteed fully secure. We use reasonable administrative, technical and organisational measures designed to protect against loss, misuse and unauthorised access — including encrypted transmission where available, access controls and secure server practices.

You are also responsible for keeping your device, OTP and account access secure.

7. Your choices & rights

Subject to applicable law, you may request to:

• Access or update your Personal Information
• Deactivate or delete your account (some records may be retained as required by law)
• Opt out of marketing or WhatsApp update messages

Send requests to hello@thecosmictalks.com. We will respond within a reasonable time after verifying your identity.

8. Communications, SMS & WhatsApp

We may send OTP and service messages by SMS or other channels for account features. If you opt in to “Get updates on WhatsApp” at login, you consent to receive updates, offers or service messages from CosmicTalks via WhatsApp, SMS, call or email.

You may withdraw consent at any time via opt-out instructions or by emailing us. Transactional or security messages may continue where necessary.

9. Children

The Platform is not intended for persons under 18. We do not knowingly collect Personal Information from minors. If you believe a minor has provided information, contact hello@thecosmictalks.com.

10. Changes to this Privacy Policy

We may update this policy from time to time. The “Last updated” date will change on this page. Your use of the Platform after changes constitutes acceptance of the updated policy to the fullest extent permitted by law. Please review this page periodically.

11. Contact us

For privacy questions or feedback, contact CosmicTalks:

• Email: hello@thecosmictalks.com
• Website: https://thecosmictalks.com
• Brand: CosmicTalks

While we are committed to protecting your privacy, we cannot ensure that all private communications will never be disclosed in ways not described here. You assume responsibility for your use of the Platform and the internet generally.